1) What are the system requirements for the Clifford magazine Web site?
 
Web Browsers:

• For PC: Internet Explorer 7 or Internet Explorer 8; Firefox 3.x or higher; Chrome 3 or higher
• For Macintosh: Safari 3.x or higher; Firefox 2.x or higher.
• Flash 10 or higher.
• JavaScript and Browser cookies must be enabled.
• To get the most out of those parts of Scholastic.com that are rich in multimedia, we recommend a broadband connection. In addition to the technical specifications for an individual computer, it is important to have good Internet bandwidth in your school to access Clifford, which is packed with multimedia assets.
• Note that Scholastic.com no longer supports Mac OS 9 browsers, such as Internet Explorer for Macintosh.

Display Settings:

• 1024 × 768 pixels or higher resolution recommended.
• 256 or more colors.

Other Hardware:

• Speakers or headphones for audio content.

Required Plug-ins, Browser Settings and Helper Applications:

• JavaScript must be enabled in your Web browser.
• Adobe Flash Player is required for all multimedia on Scholastic.com. Flash Player is a free download from Adobe. You need Flash 10 or higher installed on your computer to play video on the Web site and use the interactive issues. We recommend downloading the latest version of Flash for optimal performance. You will find a downloadable version of Flash at the following link:

http://get.adobe.com/flashplayer/

• Scholastic.com occasionally makes use of pop-up windows to present important information such as Help screens. If you are using pop-up blocker software, you may not be able to view these screens. Consult the Help section of your pop-up blocker software to learn how to disable it or to explicitly allow pop-up windows on Scholastic.com.
• Cookies must be enabled in your Web browser for personalized content.
• Adobe Reader is required for PDF and PDF Form documents. Adobe Reader is a free download from Adobe.

 
2) What version of Flash should I download for optimal performance?
 
You need Flash 10 or higher installed on your computer to play video on the Web site and use the interactive issues.
 
We recommend downloading the latest version of Flash for optimal performance. You will find a downloadable version of Flash at the following link:
 
http://get.adobe.com/flashplayer/
 
3) What if I have trouble playing videos?
 
The video performance will vary depending on the user’s Internet connection and the number of teachers accessing a video simultaneously.
 
If you are able to access the Clifford Web site prior to beginning your lesson, you can start to load the video onto your computer in advance. Simply click the video button and then press pause. The pause button is on the bottom left of the video player toolbar. The pause button toggles between pause and play. When the video player is in the paused mode, the video will continue to load.  When you are ready to begin your lesson, simply press play to begin the video.
 
You can load the video a few minutes prior to a lesson or hours in advance.
 
4) How do I access a video or game for a prior issue of Clifford?
 
All of the videos and games, as well as the complete digital issues of Clifford are available within the Issue Archive. Simply click the blue “Issue Archive” button on the left side of the home page.
 
Inside the Issue Archive, you will see a thumbnail image of each issue’s cover and have the ability to search for an issue by keyword and issue date. When you click on the thumbnail image, the digital issue uploads into the home page. Videos, games, teacher resources, and other online materials for that issue will be accessible from this page.
 
You can also search for a specific video under the blue “Search Clifford” button. Enter a keyword; under “Filter by Media Type” check “Video / Slide Show” or “Game”; then click “See Results”.
 
5) What do I do if the issue is taking a very long time to load?
 
The loading time will vary depending on a user’s Internet connection and the number of teachers accessing the same issue simultaneously.
 
If your computer does not load all the pages of an issue, select the “Show All Pages” icon in the toolbar and select any page of the digital issue. This icon is to the left of the “Home” icon. When you select a specific page, it will load that page more quickly and continue to load the rest of the digital issue.
 
6) How can I get page 2 to load? It doesn't seem to load for any of the digital issues.
 
If this page or any other page doesn't load, click Show All Pages from the toolbar.  You will find it to the left of the Home icons.  Click Show All Pages and select that page.
 
7) What do I do if my students are trying to access the video at once and the video doesn’t play well?
 
Many school networks do not have enough bandwidth for all students to play the same video simultaneously. We recommend that the teacher begin a lesson with Clifford by playing the video on a whiteboard, projector, or large monitor. The videos are designed to build interest in the feature article of the issue and motivate students to read their issue of Clifford. After watching a video together, students can explore the digital issue and interactive activities on their own.
 
8) Why can’t I print my digital issue of Clifford?
 
Because the Clifford digital resources are meant to be used with an interactive whiteboard for whole-class participation or on individual computers, we don’t allow users to print Clifford pages.
 
However, you can print our useful skills sheets, the entire Teacher’s Edition, and other pdf files on the Teaching Resources Web page.
 
9) Where can I find my Teacher’s Edition?
 
Look for the Teacher's Edition on the Web site home page, just a few lines below the link to these Frequently Asked Questions.